Find answers, get support, and learn how to get the most out of NectaLink.
Frequently Asked Questions
How do I search for communities?
Head to the Discover page from the main navigation. You can filter communities by location, care type, budget, and amenities to find the best match for your loved one.
What is the care assessment?
The care assessment is a 21-step guided profile that captures your loved one's medical needs, daily living requirements, and personal preferences. It helps communities understand exactly what level of care is needed.
How do I message a facility?
First, save a community to your shortlist by clicking the heart icon. Then visit your saved communities and use the "Contact" button to send a message directly to the facility's care team.
Can I share my shortlist with family?
Yes! Use the Share feature on your shortlist page to generate a link you can send to family members. They can view the communities you've saved and add their own notes and feedback.
How does pricing work for facilities?
NectaLink offers three pricing tiers for facility listings: Starter for basic visibility, Professional for enhanced features and analytics, and Enterprise for full platform access including priority placement and dedicated support.
What are virtual tours?
Virtual tours are video walkthroughs of a community's spaces, including common areas, rooms, dining halls, and outdoor areas. They let you explore a facility from the comfort of your home before scheduling an in-person visit.
How do I export my documents?
Navigate to your care profile or shortlist and click the Export button. You can download your care assessment, comparison reports, and saved community details as a PDF for offline reference or to share with healthcare providers.
Is my data secure?
Absolutely. All data is encrypted in transit and at rest. We follow industry-standard security practices, never sell your personal information, and give you full control over your data through our privacy settings.
Contact Us
Email Support
support@nectalink.example
Response Time
Within 24 hours